Services‎ > ‎

Remote Help & Support request

The users of the business software in your company need help from time to time.
This could be the Microsoft Office software or your accounting software. We may not know all the answers to your computer and software. But we can find the answers faster then you can. After all, if you are showing your employees how to use the programs, now you two people not being productive. You and the employee you are showing. 

Helpdesk request:
To request help with a computer or the software you are using. Please send a helpdesk request email to the auto-helpdesk system at [email protected] or fill out a ContactUs form.  
We will respond to your request via helpdesk response system. 


Remote Support Help Desk:
Sometimes we may need to control your system from you, to help your employees. Your users call us requesting help. We can then instruct them on how to connect our help desk support staff to your user's workstation remotely, and now we can see your employees computer screens, take control of the mouse & keyboard. We can fix the problem or show the employee the right way to do whatever they are trying to do remotely.

For remote support, first, you must contact us by telephone...

You then will need to click on this button for Remote Help, this downloads an install program.
When asked for a location for this file download, please make sure you
put it somewhere that you can find it latter, like your desktop.
After this is downloaded, you MUST RIGHT-CLICK in the file and Run as an Administrator.

Akornn Remote Help Client

 NOTE: If you do not RUN AS AN ADMINISTRATOR this software will NOT install.

If you are asked "Do you want to allow this app from an unknown publisher to make changes to your deviceSelect Yes 


Then you will be asked to "Unzip" to continue installing Akornn remote client. Select Unzip  



The Technician will then be able to see and control your computer.

Service and training are provided on an hourly basis if not covered by service or support contract. This includes rack mount systems, embedded systems, desktops, laptops and mobile business or residential computer systems running on a high-speed internet connection. 

If you are connecting to a support engineer, The Akornn HelpDesk software will be used to establish a remote control connection automatically with no input required from you other than to run the file. The engineer will then be able to see and operate your computer almost the same as sitting in front of it. You can see everything the engineers are doing. 


Note: To use this service, the computer in question must be connected to the internet.