Services‎ > ‎

Remote Help & Support request

The users of the business software in your company need help from time to time.
This could be the Microsoft Office software or your accounting software. We may not know all the answers to your computer and software. But we can find the answers faster then you can. After all, if you are showing your employees how to use the programs, now you two people not being productive. You and the employee you are showing. 

Helpdesk request:
To request help with a computer or the software you are using. Please send a helpdesk request email to the auto-helpdesk system at [email protected] or fill out a ContactUs form.  
We will respond to your request via helpdesk response system. 

Remote Support Help Desk:
Sometimes we may need to control your system for you to help your employees. Your users call us requesting help. We can then instruct them on how to connect our help desk support staff to your user's workstation remotely, and now we can see your employees computer screens, take control of the mouse & keyboard. We can fix the problem or show the employee the right way to do whatever they are trying to do remotely.

For remote support, first, you must contact us by telephone...

You then will need to click on this button for your type of computer for Remote Help, 
this downloads a remote control program.

for McIntosh Computer Akornn Remote Help Client

for Windows Computer Akornn Remote Help Client

if you are using Chrome for your browser and get a message "This type of file can harm your computer. Do you want to keep AkornnConnect-Win32. 30exe anyway" you must click on the keep button in order to get remote support 

after you download this file it should be in your download folder. Run the file and then click the connect button.

The Technician will then be able to see and control your computer.

Service and training are provided on an hourly basis if not covered by service or support contract. This includes rack mount systems, embedded systems, desktops, laptops, and mobile business or residential computer systems running on a high-speed internet connection. 

If you are connecting to a support engineer, The AkornnConnect software will be used to establish a remote control connection automatically with no input required from you other than to run the file. The engineer will then be able to see and operate your computer almost the same as sitting in front of it. You can see everything the engineers are doing. 

Note: To use this service, the computer in question must be connected to the internet.